Free Shipping
Elegant Announcements provides free express shipping (USPS and UPS) to the lower 48
states of America for free on orders over $65.00. We can also ship APO/FPO destinations
for free as well.
Orders shipped to Alaska, Hawaii, and U.S. Territories will be
charged additional shipping fees based on destination, size and weight.
Carrier restrictions may prevent selected items from being deliverable
to destinations within Hawaii, Alaska and US territories.
Do you offer shipping to APO/FPO addresses, or to U.S.
Territories?
Yes. We can ship certain items to APO/FPO destinations for free ground
shipping. Items sent to U.S. Territories do not qualify for free
shipping rate, and will be shipping at USPS Parcel Post rates.
Can you ship outside the United States?
Yes. Elegant Announcements offers international shipping to more than 40
countries worldwide.
Do you offer premium delivery service?
Yes. For those occasions when you need something in a hurry, we
offer premium next day and 2nd day air service for select products at an
additional charge. Premium delivery service options are available at
checkout. Unfortunately, we cannot offer expedited shipping options on
items shipped to APO/FPO addresses, or to U.S. Territories.
Do you refund shipping charges?
We refund shipping charges in the following cases:
- We ship an incorrect product.
- We ship a broken or defective product.
- The carrier damages a product during shipping.
If we re-ship a product in these cases, we do not add another
shipping charge.
Once you place an order with Elegant Announcements, a proof will be
available for you to view and confirm within 24 hours. Once
approved, your order will ship within 24-72 hours. As soon as it ships, we
e-mail you shipping details, including a tracking number. If you check
your order status before receiving that e-mail, you will see that the
order is “In Progress”. You can expect most packages to be delivered to
their destination within 5-10 business days from the ship date.
Specific ship times will be listed in the product page. Items being
delivered to Alaska, Hawaii, and U.S. Territories may take 4-6 weeks
from the ship date to complete delivery. Items shipped to APO/FPO
destinations will be delivered to the APO/FPO address within 5-10
business days. Final delivery of those items will be subject to the
terms and conditions of APO/FPO services.
You can track your order by clicking on “My Account” located at the
top of the Elegant Announcements homepage. This will bring you to an
account login page. If not logged in, please use your login and password to continue.
Once under My Account, at the top under the menu Overview will be Previous Orders.
This lists all your previous orders. Click on "View" for the order you want and it will bring
up a detailed explanation of your order.
We strive to ship items accurately and use trackable service for
almost every product on our Web site to try to prevent losing your item
in transit. If you have tracked your package and found any discrepancies
in the delivery or have not received your order after the 10-14 day time
frame, please contact one of our customer service representatives,
so we can research the status of your package and resolve this issue.
Please note: Items shipped to Alaska, Hawaii, and U.S. Territories
can not be tracked and may take as long as 20 business days to complete
delivery.
